Frequently Asked Questions
Q. Why should I use the Android - Apps?
It is not compulsory to use Android – App only, to file your income tax return. But, with this fast-growing world it has become a necessity to have the control of everything in your hand at any point of time. It will be more convenient for you to file your ITR with our Android App anytime and anywhere. For instance – you have forgotten to file your ITR and you are out for a holiday and the due date is approaching. With All India ITR app you don’t need to worry as you can file from anywhere and anytime. Moreover, our Tax experts are there to assist you 24 x 7. It is also easy to use. Safety of your data is our top priority.
Q. Who can use the App?
All India ITR Android App can be used by any individual with Android device.
Q. Who do I contact with questions regarding the Android - App?
All India ITR Android App has been designated in a way so that you can understand and use it easily. However, you can write to us at [email protected]
for more information.
Q. What are the equipment required for using the E- Filing app?
All India ITR Android e-Filing app operates on all Android devices with Android version 4.1 (or above). Internet access and web browser on mobile devices are also required.
Q. Must I be a registered user to use the e-filing app?
Yes, you must first register as All India ITR user before using the e-filing app. You can register at our website (www.allindiaitr.com
) or via our apps – IOS and Android Apps.
Q. What should I do if there is any internal error at the time of registration?
Such internal error hardly happens as our software is design for excellence. However, if you face such difficulty you can write to us at [email protected]
Q. How do I know whether my e-return is processed if I file my ITR via Android app?
To know, if your e-return is processed by filing with our Android app, you can go to My Order and see your status.
Depending on your e-filing progress you can see your status as follows:
- If your e-return is processing you can see your status in Ongoing
- If your e-return is processed you can see your status in Past
- If your e-return is cancelled you can see your status in Cancelled.
Q. What should I do if I don’t understand the process?
Our Android App has been designed in such a way that you do not face any difficulty to understand the steps or the procedure. However, if you face any difficulty understanding the functioning of our app you can contact us directly on our, 24 x 7 available, toll-free number 1800102580.
Q. What should I do if I get an error message at the time of submission / uploading of return?
Error in submission / uploading of return will hardly happen. However, if such scenario appears, it will be due to server issue or incorrect data or non-filling of mandatory fields.
Please follow the below step to rectify the error:
- In case of server issue, you will get a notification. Wait for some time and submission / uploading return. However, this issue hardly happens while using our app.
- In case of incorrect data filling, rectify the errors until there are no further error messages. Please do not use any Special Characters such as -, _, &,!, ^, <,>, #, ~, %, or * while entering data, since it may cause an error while generating XML file or while uploading the XML file.
Further, you can write to us at [email protected]
Q. How do I reset my password, if I forget my password or if I want to change my password?
You can reset your password by clicking Forgot Password, enter your mobile number and registered email address and reset your new password.
Q. How do I crosscheck my Income tax calculated amount / HRA using the app?
If you want to crosscheck your calculated amount / HRA after calculating the same using our app you can click Calculate Again and calculate your amount / HRA.
Q. How will I know that my payment has been received?
After you make the payment you can see your status at My Orders:
- If your payment is processing you can see your status in Ongoing
- If your payment is processed you can see your status in Past
- If your payment is cancelled you can see your status in Cancelled.
Moreover, if you need any more clarification you can write to us at [email protected]
Q. How will I know that my IT return has been submitted?
You can check your IT return after submitting it at My Orders. If you had submitted your IT return then you can find your status in Past.
Q. Who shall I contact in case of any technical issue after paying the fees?
All India ITR Android app is designed for excellence and will hardly have any technical issue. However, if you have any issue you can write to us at [email protected]
Q. Who shall I contact if there is an issue with the payment process?
Generally, such issue will not happen. However, you can write to us at [email protected]
Q. What shall I do if I think the calculation is wrong?
Our calculators are designed with the latest laws of income tax and finance act and its software is designed for excellence, and it is tried and tested. However, if you think the calculated amount / HRA is wrong, you can write to us at [email protected]